While AI voice bots are primarily designed to handle simpler, more repetitive queries, advancements in NLP and machine learning have made it possible for them to manage more complex conversations. By analyzing large datasets, voice bots can understand intricate questions, identify user intent, and provide detailed, context-specific responses. For even more complicated scenarios, AI bots can escalate the issue to a human agent seamlessly. However, their success depends on continuous training and updates to improve their ability to understand and respond accurately to diverse customer needs.
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