Conversational AI platforms generally fall into two categories: text-based and voice-based. Text-based platforms are powered by chatbots, capable of communicating via messaging apps or websites. Voice-based platforms include virtual assistants, like Amazon Alexa or Google Assistant, which use natural language processing (NLP) to understand and respond verbally. Some platforms combine both, offering multi-channel support. Businesses can select a platform depending on their needs, such as customer service, lead generation, or internal communication.
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