Generative AI enhances customer service by enabling chatbots and virtual assistants to handle inquiries and resolve issues efficiently. AI platforms like ChatGPT and Google’s Dialogflow are trained on large datasets of customer interactions, allowing them to understand and respond to customer queries in real-time. These platforms can generate human-like responses, reducing wait times and providing consistent support. AI can also handle routine tasks like order tracking, troubleshooting, and FAQs, freeing up human agents to focus on more complex issues. By integrating generative AI into customer service, businesses can improve customer satisfaction, reduce operational costs, and provide 24/7 support.
source: [https://www.blockchainappfactory.com/generative-ai-solutions]
