AI personalizes customer service interactions by leveraging data analytics and machine learning. AI systems collect and analyze data from customer interactions, including past purchases, preferences, and browsing history, to offer tailored responses. For example, AI-powered chatbots can suggest relevant products based on previous purchases or provide support specific to a customer’s issue. Additionally, AI systems can adapt their responses over time, learning from past interactions to offer more relevant solutions. This personalized approach improves customer satisfaction by making the service feel more attentive and relevant to each individual’s needs.
source: [https://www.blockchainappfactory.com/ai-customer-service-solution]
